Wellsurance Returns & Store Credit Policy
30-Day Return Window
At Wellsurance, customer satisfaction is important to us. Because our products include dietary supplements, we follow specific return procedures designed to protect product quality, customer safety and the integrity of our products.
Change-of-Mind Returns
If you change your mind about a dietary supplement purchase, you may request a return within 30 days of delivery.
For health and safety reasons, returned dietary supplements cannot be placed back into inventory or resold.
To request store credit, customers must:
- Contact Wellsurance Customer Support within 30 days of delivery.
- Obtain return instructions from our customer service team.
- Return the product container by mail to the address provided by Wellsurance Support.
- The product container must be returned even if the product has been partially or completely used.
- Customers are responsible for the cost of return shipping for change-of-mind returns.
Once the returned product has been received and the return has been verified, Wellsurance will issue store credit equal to the eligible purchase amount, subject to the terms of this policy.
Why do we require the product to be returned?
Dietary supplements are consumable products and cannot be resold once they have been shipped to a customer. Requiring the product container to be returned helps Wellsurance maintain appropriate product-control procedures.
Damaged, incorrect or defective products
If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible.
Depending on the circumstances, Wellsurance may provide a replacement or refund and may provide return shipping instructions at no cost to the customer.
Please contact us before returning a product so that we can provide the appropriate return instructions.
Store credit
Approved change-of-mind returns are issued as Wellsurance store credit rather than a cash/card refund.
Store credit will be provided after the returned product has been received and the return has been verified.