Skip to main content

Welcome To Our Store!

Wellsurance Returns & Refund Policy

Last Updated: October 4, 2026

Returns, Refunds & Store Credit Policy

At Wellsurance, we want you to be satisfied with your purchase. Because our products include dietary supplements and wellness products, we have established the following return policy to protect product quality, customer safety and the integrity of our products.

Please read this policy carefully before making a purchase.

1. 30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for consideration, you must contact Wellsurance Customer Support within this 30-day period and provide your order number and the reason for your return.

Returns requested after 30 days may not be accepted.

2. Change-of-Mind Returns

If you simply change your mind about a purchase, Wellsurance may accept the return subject to the requirements below.

Because Wellsurance sells dietary supplements and wellness products, returned products cannot be placed back into inventory or resold.

To request a change-of-mind return:

  1. Contact Wellsurance Customer Support within 30 days of delivery.
  2. Provide your order number and the reason for the return.
  3. Wait for Wellsurance to provide return instructions before sending anything back.
  4. Return the product container as instructed by Wellsurance.
  5. The customer is responsible for the cost of return shipping for change-of-mind returns.
  6. Wellsurance must receive and inspect the returned product before any store credit or refund is issued.

Do not send products back without first contacting Wellsurance. Unauthorized returns may not be accepted or processed.

3. Store Credit for Approved Change-of-Mind Returns

For an approved change-of-mind return, Wellsurance will generally issue store credit rather than a cash or credit-card refund.

Store credit:

  • Is issued only after the return has been received and approved.
  • Is generally equal to the eligible purchase amount.
  • Does not include the original shipping charge, where applicable.
  • Does not include the customer's cost of return shipping.
  • May be subject to any exclusions stated at the time of purchase.

Store credit is not redeemable for cash except where required by applicable law.

Important HSA/FSA Exception

If the original purchase was made using an HSA or FSA card through Truemed, an approved refund cannot be replaced with Wellsurance store credit.

For an approved refund involving an HSA/FSA transaction, the refund will be processed back to the original HSA/FSA payment method used for the purchase.

This is because Truemed requires HSA/FSA refunds to be returned to the original payment method.

All other Wellsurance return requirements continue to apply.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect or materially different from what you ordered, please contact Wellsurance Customer Support as soon as possible.

Please provide:

  • Your order number
  • A description of the problem
  • Photographs of the product and/or packaging where appropriate

After reviewing the circumstances, Wellsurance may, at its discretion and as required by applicable law:

  • Provide a replacement;
  • Provide store credit; or
  • Provide a refund.

If the original purchase was made using an HSA/FSA card through Truemed, any approved refund will be returned to the original HSA/FSA payment method.

5. Products That Cannot Be Returned

For health, safety and product-integrity reasons, Wellsurance may refuse returns where:

  • The applicable return period has expired;
  • The customer did not obtain return instructions from Wellsurance;
  • The product cannot be reasonably identified with the original order;
  • The return does not meet the requirements of this policy; or
  • The return is otherwise excluded by applicable law or the terms presented at the time of purchase.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

6. Subscription Orders

If you have enrolled in a subscription or recurring order, cancellation of the subscription does not automatically cancel an order that has already been processed or shipped.

Please contact Wellsurance as soon as possible if you wish to cancel a future recurring order.

Orders that have already been processed or shipped remain subject to this Returns Policy.

7. Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated by Wellsurance or required by applicable law.

For damaged, defective or incorrect orders, Wellsurance will provide appropriate return instructions after reviewing the circumstances.

8. Refund Processing

Where a refund is approved, Wellsurance will process the refund using the applicable original payment method.

For purchases made through Truemed using an HSA/FSA card, the refund must be returned to that original HSA/FSA card. Truemed currently advises that HSA/FSA refunds generally take 3–5 business days to initiate/appear in processing, with the final posting time dependent on the card issuer or HSA/FSA administrator.

Wellsurance does not control the processing time of the customer's HSA/FSA administrator or card issuer.

9. HSA/FSA Purchases Through Truemed

Wellsurance offers Truemed as an optional payment method for qualifying customers and products.

HSA/FSA eligibility is not guaranteed for every customer or every Wellsurance product. Eligibility is determined through Truemed's qualification process and, where applicable, medical-necessity review. Truemed states that merchants and products must meet its eligibility requirements.

Wellsurance is responsible for fulfillment, shipping and handling customer returns, exchanges and cancellations. Truemed's current documentation confirms that these remain the merchant's responsibility.

For questions about an order, customers should contact Wellsurance directly.

10. How to Request a Return

Please contact:

Wellsurance Customer Support

Include:

  • Your name
  • Order number
  • Email address used for the order
  • Product(s) you wish to return
  • Reason for the return

Wellsurance will review the request and provide return instructions where applicable.

!