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Returns Policy

Wellsurance Returns & Store Credit Policy

Last Updated: August 19th 2036

At Wellsurance, customer satisfaction is important to us. Because our products include dietary supplements and other consumable wellness products, we follow specific return procedures designed to protect product quality, customer safety and the integrity of our products.

30-Day Return Window

Customers may request a return within 30 days of the date their order was delivered.

To request a return, please contact support@wellsurance.com before sending anything back. Our customer support team will provide the appropriate return instructions.

Please do not send a return to an address until Wellsurance has provided return instructions.

Change-of-Mind Returns

If you change your mind about a dietary supplement after receiving your order, Wellsurance may accept the return within the 30-day return period.

Because dietary supplements are consumable products and cannot be resold after being shipped to a customer, the product container must be returned to Wellsurance, even if the product has been partially or completely used.

This requirement allows us to maintain appropriate product-control procedures and helps protect the integrity of our products and our customers.

For an eligible change-of-mind return:

  1. Contact Wellsurance Customer Support within 30 days of delivery.
  2. Provide your order number and the email address associated with your Wellsurance account.
  3. Receive return authorization and instructions from Wellsurance.
  4. Return the product container and packaging to the designated Wellsurance return address.
  5. The customer is responsible for the cost of return shipping for change-of-mind returns.
  6. Once the returned product has been received and the return has been verified, Wellsurance will issue store credit for the eligible purchase amount.

If the product is unopened:

If the container's inner seal is broken or damaged. (Dented containers with a seal properly secured and sealed do not qualify.) We’ll issue a Store Credit (minus any shipping fees, if applicable). Make sure to include the original packing slip or a note with your name, order number, and the email linked to your Wellsurance account. 

If the product has been opened:

We offer store credit for items sent back within 30 days. Just include the packing slip or a note with your name, order number, and Wellsurance account email. Store credit can be used for exchanges or future purchases. 

Please allow up to 48 business hours for us to process your Store Credit once your return arrives at the Wellsurance warehouse.

We suggest using USPS for your return label, but you are free to choose any shipping carrier you prefer.

Please send your return to:

Wellsurance Team

1615 Lakes Pkwy, Suite C,

Lawrenceville GA 30043

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